UPOFLOOR LIMITED LIFETIME RESIDENTIAL WARRANTY

WHAT IS COVERED

UPOFLOOR WARRANTY FOR RESIDENTIAL HARDWOOD FLOORING CUSTOMERS

Upofloor's high-quality standards enable it to provide a comprehensive warranty covering its hardwood flooring products. This warranty covers our hardwood flooring products for residential use purchased after January 1, 1999. Our warranty extends for the lifetime of the product to the original purchaser for as long as he or she continues to own the home in which it is installed. Our warranty provides the following benefits:

Overall Panel Quality Guarantee

Each panel is manufactured to our high-quality standards and undergoes a thorough inspection at our plant. We suggest that our customer and their installers inspect each board when it is unpacked. If you are not completely satisfied, we will replace the panel free of charge. Even after it is installed, if you are not 100 % satisfied with a panel, we will replace the panel, free of charge, excluding any reinstallation costs. This warranty covers visual defects in the panel, with the exception of inherent variations in grain or color.

Structural Guarantee

Each of our panels is made with a specially developed high-pressure bonding system to maintain its quality, and is guaranteed against buckling, warping, separation or other structural failure. In case of such failure, we will repair or replace it (at our option) at no charge. If there is a failure in the first year after purchase, we will replace the panel free of charge, excluding refinishing or installation costs.

Moisture and Dryness Protection Guarantee

Our boards have been made to withstand normal moisture and dryness variations, and are guaranteed against damage caused by normal moisture and dry conditions (within the 40-60 % relative humidity range). This warranty does not cover damage from flood or wet mopping, leaky appliances or ceilings, stagnant water or improper installation (see Upofloor installation instructions).

Performance Guarantee Over Radiant Heat

Our Structural and Moisture Guarantees will cover applications over a radiant heat subfloor, so long as the subfloor temperature does not exceed 85 degrees Fahrenheit.

UPOFLOOR 25 -YEAR FINISH LIMITED WARRANTY

Upofloor hardwood flooring has a durable no-wax surface of multiple hardened acrylic layers. We guarantee the finish will not wear through for 25 years from the date of original purchase, when maintained under our recommended instructions. This guarantee applies only to a defect covering 10 % or more of the installed floor. It is based on normal residential use, and does not cover damage from spiked heels, pets, erosion, dents, gravel, scratches from roller chairs or furniture or improper maintenance.

UPOFLOOR RESURFACING GUARANTEE

Our flooring is of such high quality, that we warrant its ability to be resurfaced up to two times, when professionally done in accordance with our instructions under normal residential conditions.

This warranty applies as long as the removal or alteration of the factory finish is done without penetration below 1/32" each time, and in accordance with our instructions.

Since we have no control over the resurfacing process, once the factory surface is altered or removed, our Surface Guarantee and Moisture Guarantee no longer apply.

HOW TO MAKE A CLAIM

Upofloor's products are made with the goal of complete customer satisfaction. However, if you have a claim covered by one of our guarantees:

1. Send a notice of the claim to the Upofloor dealer where you made the purchase, within the applicable time period.

2. If the applicable panel has not yet been installed return the panel with your claim.

3. Make sure any installation is made in accordance with our instructions. If the defective panel has been installed and is covered by our warranty, we reserve the right to inspect the panel.

4. Keep your proof of purchase available for our review.

EXCLUSION FORM COVERAGE

Our warranties do not apply and Upofloor will not be in any way liable in the event of:

(a) Normal Variations. Wood is a natural product and variations in grain or color are a normal occurrence. Color changes in the wood should be expected as your floor ages, and are considered desirable. Further, wood will contract or expand naturally due to changes in temperature and humidity, with resulting small separations between the panels.

(b) Improper Installation or Maintenance. Installation and maintenance must be in accordance with our instructions.

(c) Improper Use; Alterations. As you may anticipate, we do not assume responsibility for any flooring damage caused by misuse, abuse or damage by accident or other events beyond our control. The warranty does not extend to damage caused by high-heeled shoes, heavy furniture or equipment, pets, damage caused by impact or scratches or scarring caused by sharp or pointed objects or by worn-out shoes, roller chairs or furniture or damage caused by excessive or continued exposure to direct sunlight.

(d) Extreme Environmental Conditions. Obviously, we cannot be responsible for extreme conditions such as exposure to extreme heat, moisture, dryness or rapid fluctuations in any such conditions.

(e) Alterations/Repairs. Our warranties do not cover alterations (including refinishing) or repairs made to the flooring.

(f) Worn Flooring. Our obligation to reinstall properly replaceable floor panels does not include any obligation on our part to resurface worn flooring or to provide for the cost thereof.

Our warranties apply only to the original consumer purchaser and to flooring in its original installation and are not transferable. All warranties expire if the product or installation location is transferred or resold. The above constitutes the complete and only warranty provided by Upofloor in connection with its flooring and does not apply to any product other than Upofloor floating hardwood flooring or to the use of its product in any condition other than normal residential applications with normal traffic load and conditions. This program is limited to residential uses and does not apply to commercial or industrial use.

THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THAT MAY BE IMPOSED BY LAW, SHALL BE LIMITED WARRANTY PROVIDED HEREIN. NO RETAILER, INSTALLER, DEALER, AGENT OR EMPLOYEE HAS THE AUTHORITY TO INCREASE OR ALTER THE TERMS OR COVERAGE OF THIS WARRANTY.

UNDER NO CIRCUMSTANCES SHALL UPOFLOOR BE LIABLE OR IN ANY MANNER RESPONSIBLE FOR ANY CLAIM, LOSS OR DAMAGE ARISING FROM ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THEORY, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF TIME OR USE OR ANY INCONVENIENCE, OR ANY PUNITIVE OR EXEMPLARY DAMAGES.

HOW STATE LAW APPLIES

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Please note, however, that evidence of the purchase date and the identity of the original purchaser are a condition for warranty coverage and we strongly suggest that you keep it, together with our installation guide in a safe place.